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| Reservations and Payments | | Land Programs: |
Reef & Rainforest requires a deposit to confirm your travel arrangements. This deposit is a combination of the deposit required by the supplier and by Reef & Rainforest.
Once your travel arrangements are confirmed we will send you a detailed invoice reflecting the deposit requirements. | | Boat Programs: |
Reef & Rainforest requires a deposit to confirm your travel arrangements. This deposit is a combination of the deposit required by the boat and by Reef & Rainforest.
Once your travel arrangements are confirmed we will send you a detailed invoice reflecting the deposit requirements. | | Group Programs: |
To secure a group or charter reservation, a non-refundable deposit is required within 7 days of the reservation date. The amount of the deposit varies depending on the itinerary and services required. | | Reef & Rainforest accepts several different types of payment for your convenience. These include Visa, Master card, American Express, personal cheques (final documents will be sent after a 2 week waiting period), bank wires and certified cheques. | | Itinerary Planning and Change Fees | | Reef & Rainforest Dive and Adventure Travel will custom design an itinerary for you. Once you have received the initial proposal, we will require a deposit to confirm your travel plans. Please note that quoted airfares are subject to change until ticketed. | | Cancellations and Refunds | | If you cancel your trip, you must notify us in writing, by fax or email. We will calculate your refund on the day we receive written cancellation. All refunds will be processed within 30 days of receipt of your cancellation. | | Land Program Cancellations: |
Prior to departure:
60 days or more => 150.00 US$ and any penalties levied by supplier(s).
59 to 0 days => 100% of cost.
These penalties apply to individual bookings only. Please check with your agent for group cancellation penalties. | | Boat Program Cancellations: |
90 days or more => 200.00 US$ and any penalties levied by supplier(s).
89 to 0 days => 100% of cost.
These penalties apply to individual bookings only. Please check with your agent for group cancellation penalties. | | As a booking agent for airlines, resorts and other services worldwide, Reef & Rainforest and our clients are subject to the cancellation and refund polices of each contractor. Failure to send final balance by invoice payment due date may result in client not receiving final documents and tickets in a timely manner. Additional late fees and Federal Express expenses may apply. | | Limitation of Liability | | Please read the preparation bulletin and the booking form which defines our responsibility with respect to all our trips. Our on-line booking form must be completed (and any additional trip applications for liveaboards must also be completed and returned) by each passenger . Final travel documents will not be issued until we have received confirmation of your on-line booking form agreeing to our terms and conditions. | | General release, assumption of risk, waiver of liability and indemnity agreement | | Applicant certifies that the statements made on the on-line booking form to be correct. Applicant also acknowledges that he/she is in good physical condition to engage in water sports, including SNORKELING and SCUBA DIVING and adventure TREKKING and the applicant has been sufficiently trained for scuba diving (where engaging in this activity). Applicant acknowledges that scuba diving and trekking are extremely risky, hazardous and dangerous and applicant is fully aware and understands that inherent risks involved in these sports, due to known and unknown causes, and voluntarily assumes ALL risk of loss, damage or injury that may occur while engaging in Reef & Rainforest Worldwide Dive and Adventure Travel (hereafter called Reef & Rainforest) travel arrangements.
Applicant, for applicant and applicant’s personal representatives, assigns, heirs and next of kin hereby release, waive and discharge Reef & Rainforest, its officers, directors, agents and employees, hereinafter called “Releasees,” from all liability to applicant, applicant’s personal representatives, assigns, heirs and next of kin for all loss or damage, and any claim or demands therefore, on account of injury to the person or property or resulting in the death of the applicant. Applicant hereby agrees and understands that Reef & Rainforest is acting as an agent for suppliers, selling services and making representative reservations and that Reef & Rainforest has no business association, as partner, joint venture, owner or otherwise, with any airline, resort, hotel, carrier, tour operator, boat operator, or other person or firm furnishing any service of facility in connection with the subject travel program.
It is expressly understood and agreed that Reef & Rainforest assumes no responsibility or liability for service, transportation or equipment made available by any resort, hotel or other person or entity, either as to its availability or as to its safety, quality or condition, nor for the acts (negligent or otherwise) of any employee or agent of such establishment, firm, person or entity. It is also understood and agreed that Reef & Rainforest does not, by acceptance of this Applicant, assume any responsibility or liability for the safety of any participating individual, particularly while such individual is engaged in underwater activities, whether alone or in groups, under the supervision of tour escort or otherwise.
It is further understood that remoteness of the area, local customs and prevailing weather conditions may cause substitution of facilities and/or equipment, inconvenience or modification to the scuba/touring programs of Reef & Rainforest itinerary and Reef & Rainforest reserves the right to modify and/or cancel arrangements due to unfavorable weather conditions and to substitute comparable facilities, equipment or services, including escorts, captains and shipboard personnel. It is understood and agreed that Reef & Rainforest makes no warranty and assumes no responsibility or liability for such substitutes. Reef & Rainforest reserves the right to cancel any scheduled trip at any time. No refunds can be made for canceled tour arrangements due to adverse weather, or for substitution of facilities, personnel and/or equipment or for inconvenience. Reef & Rainforest reserves the right to deny any applicant for any reason whatsoever.
Applicant warrants that the statements made herein are true and correct and understand that the releasees will rely on them and that they will be the basis of Reef & Rainforest’s acceptance of applicant in Reef & Rainforest’s travel arrangements. Applicant hereby indemnifies and holds employees from any and all claims, suits, liability, injuries, losses and damage of any person which arise out of the applicant’s participation in Reef & Rainforest’s travel program; and for applicant’s withdrawal, cancellation or expulsion from a Reef & Rainforest travel program. This application form signed by applicant and by the parent or guardian of any minor applicant is in all respects subject to the terms and conditions above, which have been read and unconditionally agreed to. The applicant further agrees to observe strictly and comply with such additional reasonable terms and regulations as Reef & Rainforest may from time to time deem desirable or needful to prescribe during the course of a program. Applicant agrees that any appropriate state or federal district court located in the City and County of San Francisco, California, shall have exclusive jurisdiction over any cases or controversy arising under or in connection with the application and or the subject program.
Applicant acknowledges the receipt and acceptance of this General Release, Assumption of Risk, Waiver of Liability and Indemnity Agreement
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